Our Complaints Procedure

Complaint Handling:

• - A call from our team to discuss your complaint
• - If you are dissatisfied with the response you will need to complete a complaint form and return it to us
• - Once received your complaint will be explored and discussed by our team
• - The conclusion will be generated within 28 working days
• - You will be informed of our conclusion and advised of our intended response/action plan
• - If you are still completely dissatisfied with our response please write to us explaining why and address the letter/email to our Principle Director, John Enticott